What is the Hadley Brand Promise?
Work the best you can to get things done correctly and efficiently in a timely manner.
What the Hadley Brand Promise means to me:
It is a daily reminder to keep our promise to the customer in mind. To send out a good product and do your job well because that is what keeps the customer happy and the company going.
How the new Hadley Brand Promise will impact the company:
There have been some very positive changes that make me feel better about working here. People seem to be more productive and more focused on the customer. I’ve also experienced others within the company taking more of an interest in coming out to the line, helping each other and understanding what we do so that we can work together to make our jobs easier. It has really brought the morale up and people seem to feel more strongly about doing a better job not just for the customer, but also for Hadley.
My WOW story:
I have been working on the line for years and have been responsible for packaging the parts using a frame pattern that is necessary to do it correctly. We’d been using this flimsy cardboard pattern that was made by hand and did the job well, however because it was so delicate, it would often break and I would have to take time from my shift to create a new one. Frustrating and inefficient, I’d been thinking about how to make a better solution for packaging. On my own initiative, I came up with an idea to make a pattern out of wood panels. After weeks of designing the pattern at home in my free time, I brought it into work and found that it actually worked wonderfully. Not only does this new pattern make my job easier, but it was also easy and cheap to make and will last longer so no longer have to waste time fixing it and can be more efficient with my time. I did this because it is important to me that I can get the job done well in a timely manner so our customers do not have to wait. I enjoy working here and want everyone to be successful, so I do my part to make sure the company, as a whole, will do well.